I don't know how that phone number worked for others, however, it never worked for me. I remember calling them before my package3 and all they can tell me is: I am sorry, your package has not arrived yet. When I call them for the appointment, they pretty much give me the same answer. I even tried to call them AFTER I received the email from DOS which given me a interview date already just to see if the phone number works. Nope. She said, no date for me yet! Then I asked, I've got an email from DOS which already has a date for me... she goes... maybe the computer hasn't updated yet. My point is: don't get disappointed now, your package3 might be on it's way! Also, by following the DHL tracking number, you can get a rough idea of when is your package3 might be arrive. From your situation, I guess you are experiencing the custom delay but I have to agree that three months is frustrating. Best of luck!