I'm glad you posted this question, Steve. I looked at my stepdaugter's online case and WoW!...it has been "touched!", with a new date, October 30, 2007. The last time it was touched was June 29, 2005. I take this as a very good sign! Thanks for the question! No question is too stupid or embarrassing to ask. So ask away! That's what we're here for! ok....so let me get this straight...when they do something with your case, there will be a notification of this?...i have checked my case online and also am signed up for the email updates as they happen...and so far have seen no evidence of anything happening except for the assignment of a case number....and btw...i have one more question....what is a "RFE"?...just i have seen this reference at the vj site...but i can not find any explanation for this acronym...again, thanks for your help Request for entervention? Not sure, but I know what it is! You get one if they need more information, you either didnt give enough info, you didnt give any, or you made a mistake that needs to be fixed. **EDIT** check out what Carl posted: http://candleforlove.com/forums/index.php?showtopic=16183