Phil, Even though it may be frustrating, I think that you are taking a very mature approach to your situation. I agree with you and some of the others that the system has flaws and that we as humans certainly have flaws which will lead to unfortunate situations such as yours. I don't think GUZ and the FEDS are out to "get" us. I can't imagine all the paperwork that gets passed through this system. Good Luck! 235949[/snapback] To Phil, having read all of your situation the past three days, and like so many others here, my heart goes out to you and your Yun !! I understand and also share the strong emotional need/urge to express shock and anger, based on severe frustration with a very bureaucratic process, coupled with a massive dose of disappointment !!! You are surely entitled to your human feelings, given what has happened !! While I know that the return to LAX yesterday on flight CS-327 was not under the desired circumstances; I am hopeful that your feelings of frustration will soon turn to those of JOY, in a very short time !!! And to you Rob, thank you for your personal insight and information !! One must always be able to step back, take a breath, reassess, and then be able to move forward. Next, having heard of and read so many mixed reviews, it is indeed refreshing to learn, from at least one member, that the staff at GUZ can be responsive and capable of compassion. Having just recently retired after over 33 years in government (law enforcement manager) here in California, I can truly understand this equation from all sides; however, ‘public servants’ must subscribe to the tenant that they exist to deliver high quality service to the public, and not fall into the trap of becoming just another bureaucrat....no matter what the workload. Moreover, it is the duty and responsibility of the individual government agency to continually assess local unit workload and staffing, as well as train its managers, supervisors, and subordinate employees in the concepts of ‘high-performance’ service delivery to its client base, namely the public they serve !! These concepts apply at all levels of government, local, state and federal !!! The management concept/strategy of employees being able to think ‘outside the box‘, must be continually trained, reviewed and reinforced, coupled with appropriate staffing level support from their upper management team. Further, as part of my education derived from this forum, I was surprised to learn from Rob’s comments, that there are “Chinese nationals“, working in such an essential capacity/function at the Consulate !!?? I had always assumed that only American citizens were authorized to conduct these critical interviews; e.g., Chinese Americans or other American citizens who are conversant in Chinese ??? Accordingly, I think that maybe the GUZ should create a position (or positions) that are filled by US citizens, which functions specifically in a [liaison] capacity to be available to assist American citizens and/or their SO’s in any situation like, or similar to this, so as to avoid leaving any citizen with that feeling of twisting-in the-wind and helplessness !!?? An individual who would have access to the key decision makers/staff in GZ, and who could be available on-site and/or by phone to attempt to answer questions, provide simple directions for those who are confused and or intimidated, cut through local red-tape, help resolve both the large and small issues that seem to slip through the preverbal crack, and provide insight and a human face/ dimension to any situation encountered there?? Great forum and great work/support/thoughts here from all members !!!! Roger and Hongxia, California/Guangzhou