Immigration application system always show my case no.cannot be found

[Neo]

  Hi, everyone, I’m on the last step about arranging my immigration appointment, yet the system prompts to show “The Case ID that you have entered cannot be found. “ 

 

  I have tried many times and sent the email to Guangzhou Consulate, however, their reply always is “Your case has been updated, please log back into your account to view the details “

 

  For this, I checked my case status on the CEAC website, it still shows “Refused”(we had received the visa interview letter from Guangzhou in May 2021, yet the virus upset our arrangement. This year we apply it again, and receive the Immigrant Visa Instructions from the consulate.)

 

  I’m so confused and depressed, what should I do about this situation? Neither any new change in my application status nor the new news from the consulate.

 

  Does anyone run into the same problem before or does anyone knows how to fix such a problem?

[Randy W]

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It has been inactive since 2009.