Neo

Yes,actually, I have done like this. I sent the email to them and state information about my CEAC status, and the previous responses that I've gotten from them. Waiting for their early reply.

Ok, I will email them, thanks!

Hi，Randy,thanks for your patient assistance. I contacted ustraveldocs both online chat and their customer service, yet they told me to write e-mail to the consulate about uploading my case. You see, I come into a dead cycle now: ustraveldocs services ask me to write - consulate always says they have updated(I have sent 3 letters already, but receive the same answer:Your case has been updated, please log back and see the details)-the appointment system still can’t work.

Hi, everyone, I’m on the last step about arranging my immigration appointment, yet the system prompts to show “The Case ID that you have entered cannot be found. “ I have tried many times and sent the email to Guangzhou Consulate, however, their reply always is “Your case has been updated, please log back into your account to view the details. “ For this, I checked my case status on the CEAC website, it still shows “Refused”(we had received the visa interview letter from Guangzhou in May 2021, yet the virus upset our arrangement. This year we apply it again, and receive the Immigrant Visa Instructions from the consulate.) I’m so confused and depressed, what should I do about this situation? Neither any new change in my application status nor the new news from the consulate. Does anyone run into the same problem before or does anyone knows how to fix such a problem?

Hi, everyone, I’m on the last step about arranging my immigration appointment, yet the system prompts to show “The Case ID that you have entered cannot be found. “ I have tried many times and sent the email to Guangzhou Consulate, however, their reply always is “Your case has been updated, please log back into your account to view the details “ For this, I checked my case status on the CEAC website, it still shows “Refused”(we had received the visa interview letter from Guangzhou in May 2021, yet the virus upset our arrangement. This year we apply it again, and receive the Immigrant Visa Instructions from the consulate.) I’m so confused and depressed, what should I do about this situation? Neither any new change in my application status nor the new news from the consulate. Does anyone run into the same problem before or does anyone knows how to fix such a problem?