Here is the Phone number for DOS: 202-647-5291 when calling , ask them for Consulate Affairs not the info line. Or ask to speak to someone in DOS that knows something about the delays, maybe Moura Harty, she is the chief of CA. Remember, they will tell you they dont handle that there in DOS, but they are in charge of the departments that do handle this problem. So, Try to speak with someone in the position that can help. Not the info section