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Overcome Appointment


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I called the National Visa information call center in China to set up an overcome date for my wife. I was given a date and time. My wife says she did not receive an appointment letter so I called the center again and was told that no appoinment letter is sent out for an overcome and all my wife needs to enter consulate to drop off evidence is a confirmation number(which I was given) and her passport. Yet when my wife called consulate, she was told to first drop off evidence and then a date will be given. Whats the correct info? The date is Sept 4th and I'm leaving Aug 31st.

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