Problems contacting us?

[USCONGUZ]

Dear CFL Members,

 

I noticed in another thread in the general visa discussion forum that someone mentioned that they had emailed us and had not received a response for over 2 weeks. Another member recommended that they not email us again, because it might "annoy" us and have a negative impact on your case.

 

This is absolutely not true. No matter how often you contact us, your case will be handled in exactly the same manner as it should be. Under no circumstances would any case be delayed out of spite or some other reason, because a petitioner emails us too often.

 

On the contrary, it is absolutely unacceptable that someone would not receive a reply to an email sent using our web form within 2 weeks. If this happens, by all means, email us again. If the problem persists, first make sure that your email is not labeling our responses as spam or being blocked, and you might want to try using a different email address just to make sure it's not a technical problem. You can always fax us as well. If you have not received a response to repeated emails, you can even contact us here so that we can find out what the problem is. We make every effort to ensure that all inquiries receive a response within a reasonable amount of time.

 

Having said that, we do have limited resources so if you are receiving replies to your emails, we'd appreciate your limiting your emails to a reasonable amount so that can devote our resources to processing your cases.

 

Sincerely,

 

IV Unit, U.S. Consulate, Guangzhou, China