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I'm not sure how this manifests itself at Guangzhou, but here it is from the Dept. of State Consular Affairs Technological Systems Issue June 15, 2015 -
"WASHINGTON (A.P.) — The State Department is issuing passports and visas again at overseas diplomatic missions after encountering a significant problem with a computer database earlier this month. Spokesman John Kirby says 45,000 visas were finalized Monday, a third of those in China. He says 33 U.S. embassies and consulates are back online and that visa interviews will restart Wednesday. The department hopes to get all its facilities back online soon and must work through a backlog of hundreds of thousands of applications. The U.S. announced the hardware failure June 12, causing delays around the world for foreigners and some Americans needing travel documents. The failure didn't affect domestic passport issuance. It was the second major glitch in the consular database in a year."
