We delt with the same kind of people here, not willing to help and not wanting to do their jobs. But for some reason after I told the wonderful gent behind the glass that I pay his salary and that I wanted to speak to his supervisor. For some reason he took care of us very quickly. I think most of them figure when they tell you it can't be done you'll say ok and walk away. "They don't know me very well do they !!" HEHEHE Now for my question, we just received her green card and we want to go back to see her mom.She wants to get her name changed on her passport so we don't have any trouble getting back into the country. How do we go about doing that? Thanks, ME!