Please call the U.S. Visa Information Center at 4008-872-333 within China or 86-21-3881-4611 from other countries, from 7 A.M. to 7 P.M. (China Time) Monday - Friday and 8 A.M. to 5 P.M. Saturday. Be prepared to provide the primary applicant name in pin yin and case number. There is a charge to access the Visa Information Center. Prices are 54 RMB for 12 minutes or 36 RMB for 8 minutes. 239907[/snapback] thanks IluvamyLi. I actually called that number serveral times and spent quite some money on them. It's annoying that those people are visa unit customer rep, not the consulate i need to speak to 240094[/snapback] Ali, I understand why you would want to speak to a person at the Consulate about your case. In reality the only way I've seen anybody actually do that is to attend a US Citizens hour at the Consulate on a Friday afternoon. That possibility is cancelled for this Friday. This only works for US Citizens. A Chinese SO may not attend. May I suggest that you describe your circumstances and need here. In all likelyhood somebody will be able to advise you on the best course of action actually available to address your need. 240105[/snapback] I posted my case under GETTING VISA topic two weeks ago, but didn't get much help there. I am going to recap the case here: My parents passed the interview on Aug.9 but they got denial on the visa on the Aug 9th. My dad was told to have his fingerprint done. I need to know how long will the fingerprint process take and what will be the next step for him. As to my mom, they just hold up her visa. I wonder if i can contact Consulate and let them issue her visa first. I tried calling the paid service call and the email method, but didnt' get much help. I am in New York so i don't think i can attend the american citizen hours on Friday. That's about it, thanks for any advice.