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I just saw a user named "USCONGUZ" and they work for the Consulate. They answered someone's questions and were very helpful and knowlegable. From what Ive heard the phone hotline is not very helpful so if I have a detailed question, could I just send a private message to USCONGUZ? Has anyone talked to them via CFL? What was the result? Were they helpful? I dont want to bug them with questions then have them get pissed off and "accidentally" lose my file...

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