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On step 8 of scheduling the pickup for Citic bank, using the travel docs website... When I'm entering the ID number sent to me from Guangzhou after our i-130, the website pops up with a message saying "The Case ID that you have entered cannot be found" I emailed the support at usatraveldocs dot com email address they leave for troubleshooting, and i got a semi-automated reply back. It appears they tried to do something - "We understand that you would like to schedule your interview appointment. Please note that your Case ID has been reactivated. Please type the Case ID in step 8 manually if needed, or refresh the web page in Step 8 of the scheduling procedures." However when trying again, I still get the same stinkin' ole error. Whatever they did didn't work. HOW on earth did everybody else get past this whole ID case number problem when scheduling a pickup with Citic? Not going to say "nightmare" just yet but right now it's definitely more like a pain in the neck... ---------------------------------------------- *edit* I noticed that on the left side of the screen, it says "First Available Appointment Is Tuesday October 10, 2017. " Does that mean I have to wait until that date, until I can schedule the passport/ DS-260/ passport copies/ 2 photos/ cover letter package pickup?
