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CGI / Travel Docs Website "ID Error"

Ds-260 document pickup Citic Bank CGI Stanley

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#1 Muscley_Love

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Posted 24 September 2017 - 11:24 PM

On step 8 of scheduling the pickup for Citic bank, using the travel docs website...

 

When I'm entering the ID number  sent to me from Guangzhou after our i-130, the website pops up with a message saying

 

"The Case ID that you have entered cannot be found"

 

I emailed the support at usatraveldocs dot com email address they leave for troubleshooting, and i got a semi-automated reply back.  It appears they tried to do something - 

 

"We understand that you would like to schedule your interview appointment.
Please note that your Case ID has been reactivated. Please type the Case ID in step 8 manually if needed, or refresh the web page in Step 8 of the scheduling procedures."

 

 

However when trying again, I still get the same stinkin' ole error.

 

Whatever they did didn't work. 

 

HOW on earth did everybody else get past this whole ID case number problem when scheduling a pickup with Citic?  Not going to say "nightmare" just yet but right now it's definitely more like a pain in the neck...

 

----------------------------------------------

 

*edit* I noticed that on the left side of the screen, it says "First Available Appointment Is Tuesday October 10, 2017. "  

 

Does that mean I have to wait until that date, until I can schedule the passport/ DS-260/ passport copies/ 2 photos/ cover letter package pickup?


Edited by Muscley_Love, 25 September 2017 - 12:02 AM.


#2 Muscley_Love

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Posted 24 September 2017 - 11:42 PM

*Bump* Anybody have a clue about this one?



#3 Randy W

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Posted 25 September 2017 - 04:38 AM

Case Number is your GZO or GUZ number.

 

 

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#4 Muscley_Love

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Posted 26 September 2017 - 12:22 AM

Yeah, I get what the case number is supposed to be.  The problem is when I put it in, it doesn't work.  There's something funky with the website....

 

We are filing through Guangzhou, and chose the option "all immigrant visas" since we're going through the field office here, then CR-1...

 

We've filled out all the fields, including the profile page where you put the name, priority date, case number (GUZ number) went through all the other pages, and later on we even selected a Citic bank in our city....  But on the very next page, page 8, where the final step is to re-enter your case number (the GUZ number again) it says "ID not found"

 

The service desk sent us an automated email saying they reactivated our case number,  but that didn't do any good.



#5 Randy W

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Posted 26 September 2017 - 12:36 AM

Did you/her have a prior visa application? There have been known problems with trying to change the visa classification from a previous application - see CGI old confirmation code problem



#6 Muscley_Love

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Posted 27 September 2017 - 08:25 PM

Well, my lovely beneficiary did get a US Visa before - but I went through the website and made a whole new account for her (She kept insisting she didn't remember if she used that website before or not, and my continuous prodding was getting on her nerves) I set the account up with all the relevant information from the e-mail and everything else they asked. But got that error. Later after I realized there's really no way to get through, I pressed her to find her old account. She did so and updated the information as the system suggests, but she gets the same error too. My "Contact US" inquiry has finally directed me to this form, which I filled out and am waiting for a response from. https://china.usemba...-unit-question/



Also tagged with one or more of these keywords: Ds-260, document pickup, Citic Bank, CGI Stanley

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