blsqueaky, i will help you out and try it on Monday. I have one of those VOIP phone services and China is free for me in my package. Save your money and I will try it on their Monday morning and see if it is better than calling DOS. I have never waited more than 10 minutes calling DOS but all I ever hear is no interview scheduled yet, so it is worth a try. I will let you know what I find out. Bill